REFUND POLICY
Last Updated: 25 May 2026
1. General Policy
MAYHM strives to provide high-quality boxing gloves and martial arts equipment. This Refund Policy explains when returns, exchanges, and refunds may be available.
2. Custom-Made Products – No Returns or Refunds
IMPORTANT NOTICE
All custom-made, personalized, private-label, OEM, ODM, bespoke, or made-to-order products are manufactured according to customer specifications.
Under Chapter 2, Section 11 of the Swedish Distance Contracts Act and applicable EU consumer regulations, the right of withdrawal does not apply to goods made according to the consumer’s specifications or clearly personalized products.
Accordingly:
No Return Policy
The following products cannot be returned:
- Custom boxing gloves
- Personalized gloves
- Private label products
- Products with customer logos
- Custom color combinations
- Bespoke club equipment
- OEM products
- ODM products
- Made-to-order products
- Customized packaging
No Refund Policy
Once production has started:
- Orders cannot be canceled
- Payments are non-refundable
- Deposits are non-refundable
- Production costs remain payable
Customers are responsible for reviewing and approving all specifications before production begins.
3. Standard Stock Products
For non-customized stock products purchased by consumers within the EU, the statutory withdrawal right may apply where legally required.
To qualify:
- Return request must be submitted within 14 days of receipt
- Product must be unused
- Product must remain in original packaging
- Product must be resalable
- Proof of purchase must be provided
Customers are responsible for return shipping costs unless otherwise required by law.
4. Damaged or Defective Products
If a product arrives damaged or contains a manufacturing defect:
- Notify us within 7 days of delivery.
- Provide photographs and order details.
- Allow us to investigate the claim.
If approved, we may:
- Repair the product
- Replace the product
- Provide a partial or full refund where legally required